All sales are final
1. Scope
This Returns & Refunds Policy applies to products purchased from Vestrand Bioscience and forms part of our Terms of Service. It reflects the nature of the products as research chemicals whose usability depends on controlled, unbroken handling and whose condition cannot be confirmed once they have left our custody.
2. All sales are final
Once an order has been placed and shipped, it cannot be returned, exchanged, or refunded for any change of mind. Research chemicals cannot be restocked or resold after they leave our control, and we cannot verify how a product was stored or handled once it is out of our custody. This applies whether or not a vial has been opened. Please review the compound, vial size, and quantity carefully before you check out — order support before purchase is available from vestrandpeptides@gmail.com.
3. Cancellation before shipment
You may request to cancel an order at any time before it enters fulfillment by contacting vestrandpeptides@gmail.com with your order number. If the order has not yet been prepared for shipment, we will cancel it and refund the amount charged to your original payment method. Once an order has entered fulfillment or shipped, it can no longer be canceled and the final-sale terms above apply.
4. Incorrect, defective, or damaged shipments
The only exceptions to the final-sale policy are orders we got wrong or that were damaged before they reached you. If you receive an item that is not the item you ordered, is defective, or arrived damaged in transit, contact vestrandpeptides@gmail.com within 7 days of delivery with:
- your order number;
- a description of the problem; and
- clear photographs of the outer packaging, any cold-chain materials, the product, and its labeling.
Where the claim is approved, we will make it right with a replacement or a refund of the affected item, at no additional cost to you. You do not need to ship anything back unless we specifically ask you to; please keep the item and all packaging until the claim is resolved, as we may need them for a carrier claim. We may decline claims submitted after the window or without the documentation needed to verify them.
5. Non-delivery and items lost in transit
If tracking shows your order was not delivered, or it is lost in transit, follow the process in our Shipping Policy. We will work with the carrier and, where appropriate, arrange a replacement or refund. Claims the carrier confirms as delivered to the address you provided may not be eligible.
6. Refund method and timing
Where a refund is approved under this policy — an eligible cancellation, or an approved incorrect or damaged shipment — it is issued to your original payment method through our payment processor, Square. After a refund is approved, it is typically initiated within 3 to 5 business days; the time for the funds to appear in your account depends on your bank or card issuer.
7. Our right to refuse or cancel and refund
We may refuse or cancel any order, before or after acceptance, and issue a refund at our discretion, including where we reasonably believe an order is intended for a prohibited use or would violate our policies or any law. This works together with the order-acceptance terms in our Terms of Service.
8. Chargebacks
If you have a problem with an order, please contact us first so we can help — most issues are resolved quickly. Starting a chargeback without contacting us may delay resolution. We reserve the right to contest chargebacks that are inconsistent with this policy and to provide the payment processor with the relevant order and delivery records.
9. Changes to this policy
We may update this policy; the date above shows when it last changed. Questions may be directed to vestrandpeptides@gmail.com.