Frequently asked questions

Browse the catalog, choose a compound and vial size, and add it to your cart. Bulk pricing is applied automatically as quantity increases. A few items (such as HCG) are available by inquiry only and route to the contact form instead of checkout.

Card and cryptocurrency are accepted at checkout. Card details are entered directly with the payment processor and never touch our servers.

No. Guest checkout is supported, and you can create an account afterward in one step if you'd like to track orders and reorder.

Yes. Orders ship in plain, unbranded outer packaging as laboratory reference materials.

Contact us as soon as possible with your order number. Before a parcel ships we can usually adjust or cancel it; once it has shipped, changes aren't possible.

Shipping is a flat rate based on destination zone and parcel weight, shown at checkout before payment. Orders over $199 ship free.

Availability depends on destination and the material ordered. Check the shipping policy page for current coverage, or contact us before ordering if you're outside the standard shipping area.

Items that require cold handling ship with appropriate insulation; each product page lists that compound's storage conditions. Store material as indicated on receipt.

A tracking number is issued when your order ships. Detailed timelines and carriers are on the shipping policy page.

A COA is a testing laboratory's report on a specific batch — typically an HPLC purity result and a mass-spectrometry identity confirmation, sometimes with contaminant screens. Our guide walks through how to read one and what it does and doesn't establish.

Material is identified by a lot number, and each lot has its own certificate. At launch, measured third-party results are still being finalized, so the library is honestly empty rather than showing placeholder figures.

Enter the lot number printed on your vial in the batch lookup. First confirm the lot on the vial matches the certificate; then confirm the certificate itself on the testing lab's own portal using the task number and case-sensitive unique key printed on it.

Because a certificate hosted on any seller's own site can be edited, it isn't sufficient evidence by itself. A matching record in the testing lab's own database can't be forged, so we hand you the keys and send you there to check independently.

We publish a measured result only when it is real and independently verifiable. The purity specification (the claim) is shown for every compound; the measured lot value appears once finalized results are in — never estimated or defaulted to the spec.

Everything we sell is supplied as a laboratory reference material for in-vitro and laboratory research. It is not for human or veterinary use. Product copy describes what a compound is and the research fields it is studied in — not outcomes.

No. We don't provide directions for use of any kind. Product pages state specifications such as purity, storage, and vial contents, and nothing more.

No. These are research reference materials, not approved products, and are not offered for use in humans or animals. Handle them only in an appropriate laboratory setting.

Follow the storage conditions listed on each product page and standard laboratory handling practice. A safety data sheet (SDS) can be requested for wholesale documentation.